Help Center Troubleshooting Problems with Account

Why do I get an error when submitting a support ticket?

Our system automatically checks, verifies and blocks any attempts to broadcast spam/unsolicited messages. If you cannot submit a support ticket, your IP address might be blacked-listed by DSBL, SORBS and other block lists. Or your message contains words that trigger the filter. Please do not post HTML links or promotional contents in your message.

Solution

If you believe this error is a mistake, please either: (1) submit a ticket after signing into your account, (2) chat with a customer service agent or (3) call us and leave a message with your IP & email address.

Other Articles in Problems with Account

• Why are some reporting pages slow in loading?
• Why can't I login? I got an error message
• I forgot my password. How can I get a new password?
• How do I test if my browser supports JavaScript?
• Why do I get an error when adding a new advertisement?

Cannot find an answer for your question? Ask our Customer Care team

Related Articles

• I forgot my password. How can I get a new password?

  "If you forgot your login information, do not worry! It is easy to get a new one. Please enter your..."

  22% relevant in Troubleshooting Problems with Account
• Publisher

  "Publishers operate websites and generate revenue from selling ad inventory/space to advertisers. Relationships A publisher may have multiple Ads, Zones,..."

  14% relevant in For Publishers
• Why can't I update my credit card details?

  "If you have problem updating your payment information, please follow these instructions to troubleshoot the billing issue: We strongly advise..."

  13% relevant in Account Administration Billing
• Customize welcome message to new site partners

  "Publishers can change the text of the welcome message when inviting a new website partner. The message should only contain..."

  13% relevant in Manage Your Account Private Brand