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Help Center 
Account Administration Billing
Why can't I update my credit card details?
If you have problem updating your payment information, please follow these instructions to troubleshoot the billing issue:We strongly advise that you first contact the bank and confirm that the failure is not related to the issuing bank declining the transaction. If the issuing bank confirms there is no problem with the account, make sure that you are entering all the digits of the credit card number in a single sequence with no spaces or dashes.
In order for orders to process through our system the address information given must match EXACTLY the information on the bank billing statement. Meaning if you have street abbreviated st. on the statement and you enter street, it MAY fail. If you are receiving an error message associated with the address, please check the bank statement to verify how the address appears in the bank records.
Another common error would be a CVV code error. That error message is associated with the 3-4 digit code that you are asked to enter from your credit card.
A "do not honor" error message indicates that the order is being returned by the processing network. Unfortunately, with this particular error message, you will need to contact your bank for additional information.
If you are receiving any error message where the reference number begins with UU it means that your information may be blocked in our system. This is often just a result of too many failed purchase attempts in a row but may also be a result of past fraud. If you receive these messages, please wait a full 24 hours before trying to place the order again.
Please delete the cache and cookies from your computer before entering the credit card information
To do this in IE:
- Open Internet Explorer and click on Tools
- Click on Internet Options
- On the General Tab, in the middle of the screen, click on Delete Files
- You may also want to check the box "Delete all offline content"
- Click on OK and wait for the hourglass icon to stop after it deletes the temporary internet files
- You can now click on Delete Cookies and click OK to delete cookies that websites have placed on your hard drive.
To do this in Mozilla ( Netscape, FireFox, etc )
- Open your browser and click on Tools
- Click on Options
- Select Privacy
- Click on the buttons to Clear your Cookies and Cache
Other Articles in Billing
- How do I change/update my billing information?
- What service am I paying for?
- How do I cancel my subscription?
- Where can I find the CVV code for my credit card?
- How much is the administrative/transaction fee for refunds?
- How do I get receipts of my payments?
- How do I close my account?
- How can I earn cash back from the affiliate program?
- What are the available payment methods?
Cannot find an answer for your question? Ask our Customer Care team
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