Help Center Troubleshooting Problems with Ad Serving

How do I troubleshoot "No Ad Found In Rotation" error?

If you see this error message, it means that there is no available ad in the rotation pool to display. If you are a visitor and see this message on a website, please contact the webmaster of that website. If you are the ad operator/manager, please see the following scenarios and solutions:

1. Mismatch Ad Dimension

The serving code specifies 120x240 and the zone does not have any 120x240 ad. It could have other ad dimensions (eg: 120x120 or any other dimensions). As a solution, you could either: resize the ad image, modify the ad setting, or update the serving code on your website so it includes the right dimension(s). You can serve multiple sizes with one single serving code.

2. Serving an Empty Zone

The zone does not have any active ads. It could be that all ads in this zone have zero weight, were deactivated or deleted. To correct the issue, you should check the zone and make sure there is at least one active ad of the right dimension. You can setup a default/secondary zone, which will be used when an available ad cannot be found from the primary zone.

3. Inactive Account

If your account has been archived or suspended because of inactivity or a billing issue, your ad serving service is also deactivated. Please contact us immediately for a resolution.

Turn Off Error Messages

If you do not have available default/remnant ads and do not want visitors to see this error, you can turn it off by checking "Hide errors" setting when generating the serving code.

Other Articles in Problems with Ad Serving

• How do I troubleshoot "Invalid Ad Type" error?
• How do I troubleshoot "Permission denied" error for a Flash ad?
• How do I troubleshoot "Restrictions Failed" error?
• How do I troubleshoot clickTAG issues for a Flash ad?
• How do I troubleshoot my ISP's nameservers?
• What is "Click to activate and use this control" message on a Flash ad?
• What is "Object Expected" error in Internet Explorer?
• Where can I see a report of ad serving errors?
• Why does ad server deliver above the maximum impression limit?
• Why doesn't the status bar change?
• Why don't ads show? What is the system status?
• Why isn't one of my ads showing?

Search Help Center

Cannot find an answer for your question? Ask our Customer Care team

Related Articles

• Why isn't one of my ads showing?

  "One common issue is that if the ad has a different dimension (width x height) than the dimensions specified in ..."

  40% relevant in Troubleshooting Problems with Ad Serving
• How can I serve multiple ad dimensions in the same place?

  "When generating the serving code for a zone, you can choose to display "Any" dimension, only ads of a specific ..."

  34% relevant in Serving Code
• What are different types of serving code?

  "There are 2 types of serving code: for each Zone and for each ad. For a specific Zone This serving ..."

  32% relevant in Serving Code
• What is the serving code?

  "Serving code (ad tag, invocation code) is a small piece of HTML code that you copy and paste into your ..."

  32% relevant in Serving Code