Problems with Ad Serving

Restrictions Failed

This error message is displayed when one or more restrictions (targeting criteria) for an ad, zone, or campaign have failed and there is no other available ad to show. If you are a visitor of the website and see this error, please notify the webmaster. If you are the ad operator/ad manager, please follow the instructions below to correct the issue. Solution Sign into your account, choose the entity and click on its Restrictions tab ...

No Ad Found In Rotation

If you see this error message, it means that there is no available ad in the rotation pool to display. If you are a visitor from the website and see this message, please contact the webmaster. If you are the ad operator/manager, please see the following scenarios and solutions: 1. Mismatch Ad Dimension The serving code specifies 120x240 and the zone does not have any 120x240 ad ...

Invalid Ad Type

This normally occurs when a Flash, textlink, or HTML ad is forced to display within the tag. The solution is to check the serving code, make sure you include the JavaScript/IFRAME part and not just the tag.

Why do I see "Object Expected" error in Internet Explorer?

If an ad shows up properly in Firefox, Safari, Opera but it shows an error "Object Expected" in Internet Explorer, you need to verify the ad code. This error usually happens in the following scenario. An HTML file contains an inline JavaScript to load remote.js and call a function in remote.js '); alert('After loading remote.js'); // call a remote function that should be already be declared document.write('remoteFunction();'); ]]> And in the file remote.js: function remoteFunction() { alert('In remote function'); } You would expect the output in this order: Before loading remote.js After loading remote.js In remote function IE gives an error message "Object Expected" because it calls the function remoteFunction() prematurely. It calls before loading the file remote.js, which contain the declaration of remoteFunction() ...

Why isn't one of my ads showing?

One common issue is that if the ad has a different dimension (width x height) than the dimensions specified in the serving code, it will not be included in the rotation. Therefore, it will not be served to your visitors. Example Zone X has ad A,B,C. Ad A & B are 468x60 while ad C is 480x60 ...

Why don't ads show? What is the system status?

If ads on your website suddenly stop showing, or are loading very slow, please read the following instructions. Test Ad The following ad is served with the same serving code we provide to all publishers. Can you see or click on the ad above? No, please continue to view the below instructions about cookie and networking issues. Yes and I still cannot see ads on my site, please check the following items ...

Why doesn't the status bar change?

You can customize the status bar's text to be a certain string when you move your mouse over an ad. To prevent phishing and other malicious attacks that mislead visitors, when the mouse hovers a link, Firefox will always show the full URL. This customization does not work in such cases. Browser Setting All browsers have different options to enable and disable certain JavaScript behaviors ...

What does "Click to activate and use this control" message mean?

When moving the mouse over a Flash ad using Internet Explorer, you see the message "Click to activate and use this control" instead of interacting directly with the object. This makes visitors have to click twice on Flash ads to get redirected to the final destination. Because of a legal pattern dispute between Microsoft and Eolas, Internet Explorer users can no longer directly interact with ActiveX controls loaded by the EMBED/OBJECT elements. Users can interact with such controls after activating each control's user interface ...

How do I troubleshoot my ISP's nameservers?

The DNS servers for your local Internet service provider can block access to our ad servers or they do not resolve our domain name to the correct IP addresses. What is a nameserver? Nameservers are used by ISPs (eg: Comcast, Time Warner, AOL, Yahoo, AT&T, etc.) to map hostnames (eg: www.adspeed.com) to IP addresses (eg: 127.0.0.1). If a nameserver server has problems, users of these servers will experience connection problems to any/many websites. In Firefox, the error message is normally "Server Not Found" ...