Problems with Ad Serving

How do I troubleshoot "Invalid Ad Type" error?

This error happens when a Flash/SWF, textlink, or 3rd-party/HTML ad is forced to display within the tag. These formats are not compatible and non-image ad cannot be displayed as an image. The solution is to check the serving code, make sure you copy and paste it in full, including the JavaScript/Iframe portion and not just the tag.

How do I troubleshoot "No Ad Found In Rotation" error?

If you see this error message, it means that there is no available ad in the rotation pool to display. If you are a visitor and see this message on a website, please contact the webmaster of that website. If you are the ad operator/manager, please see the following scenarios and solutions: 1. Mismatch Ad Dimension The serving code specifies 120x240 and the zone does not have any 120x240 ad. ...

How do I troubleshoot "Permission denied" error for a Flash ad?

If you are serving a Flash/SWF ad and get this error in the browser: Permission denied for to get property Location.toString from This is a known issue of certain version of Adobe Flash plugins. A solution is to upgrade to a newer Flash plugin or change to the JavaScript-only version for the serving code to avoid the cross-domain issue. Also, please make sure that the crossdomain.xml file on the SWF/Flash host does not block our ad serving domain:

If you prefer a more restrictive version that still allows AdSpeed ad servers specifically and not any wildcard domain:

How do I troubleshoot "Restrictions Failed" error?

This error message is displayed when one or more restrictions (targeting criteria) for an ad, zone, or campaign have failed and there is no other available ad to show. If you are a visitor of the website and see this error, please notify the webmaster. If you are the ad operator/ad manager, please follow the instructions below to correct the issue. Solution Sign into your account, choose the entity and click on its Restrictions tab. ...

How do I troubleshoot clickTAG issues for a Flash ad?

Once a Flash ad is setup in our ad server, you can click on it as a test. The click should record and redirect you to the correct landing page. However, these are the common issues that you might experience when setting up click tracking for a Flash ad. "Undefined" Error After the conversion to use clickTAG, if you paste the Flash file URL into the browser and click directly on the Flash ad, it might not open any window (nothing happens) or it will link to an error URL (often ends with "undefined"). ...

How do I troubleshoot my ISP's nameservers?

The DNS servers of your local Internet service provider can block access to our ad servers or they do not resolve our domain name to the correct IP addresses. What is a Name Server? Nameservers are used by ISPs (eg: Comcast, Time Warner, AOL, Yahoo, AT&T, etc.) to map hostnames (eg: www.adspeed.com) to IP addresses (eg: 127.0.0.1). If a nameserver server has problems, users of these servers will experience connection problems to any/many websites. In Firefox, the error message is normally "Server Not Found". ...

What is "Click to activate and use this control" message on a Flash ad?

When moving your mouse over a Flash ad using an older version of Internet Explorer, you might see the message "Click to activate and use this control" instead of being able to interact directly with the advertisement. This makes visitors have to click twice on a Flash ad to get redirected to the landing page. Because of a legal pattern dispute between Microsoft and Eolas, Internet Explorer users can no longer directly interact with ActiveX controls loaded by the EMBED/OBJECT elements. Users can interact with such controls after activating each control's user interface. ...

What is "Object Expected" error in Internet Explorer?

If an ad shows up properly in Firefox, Safari, Opera but it shows an error "Object Expected" in Internet Explorer, you need to verify the ad code. This error usually happens in the following scenario. An HTML file contains an inline JavaScript to load remote.js and call a function in remote.js And in the file remote.js: function remoteFunction() { alert('In remote function'); } You would expect the output in this order: Before loading remote.js After loading remote.js In remote function IE gives an error message "Object Expected" because it calls the function remoteFunction() prematurely. It calls before loading the file remote.js, which contain the declaration of remoteFunction(). ...

Where can I see a report of ad serving errors?

Error reporting is useful to determine which web page is displaying an error message or cannot select an appropriate ad. This report can be accessed from the menu Reports / Advanced / Serving Errors. It displays the list of most recent errors for one of your zones or ads. You can use this list to identify errors with ad scheduling, ad targeting, or certain ad settings. ...

Why does ad server deliver above the maximum impression limit?

In order to deliver each ad in less than 0.02 seconds, which is extremely fast, our ad serving engine compares the limit/target you set with a cached number that is around 2 minute-old instead of a real-time number. The reason is that getting a real-time impression counter from all ad servers around the world will significantly slow down the ad selection process. Therefore, over-delivery can happen when the actual impression number delivered is a little over the specified limit in some cases. Commonly, it's within 5% of the specified target/maximum. ...