Help Center Troubleshooting Problems with Account

Why do I get an error when adding a new advertisement?

Connection Timed Out

This error happens when our system cannot reach the media file on your web server. When you add a new ad, our system downloads the media/image file to determine the ad dimension, assign a correct format and/or convert click tracking for Flash SWF files. If our system cannot access this file, it is very likely that your visitors cannot access it as well.

Solution: Please contact your web hosting provider and ask them to allow access (unblock firewall rules) from www.adspeed.com. These IP addresses are not creating fraud, sending spam email or performing any malicious activity so there should be no reason to block them. Therefore, to serve ads effectively, the web server should not block access from any source. This error message is an additional safeguard mechanism to ensure your ads can get viewed by everyone.

Updated: We have been reported that some EarthLink WebHosting servers block access to a range of IP addresses including the above IP addresses of our servers. Please contact EarthLink to correct this issue.

404 Not Found

If you see this error when creating a new ad, the image URL is linking to a missing file. This is among the most common errors when adding a new advertisement. Please check the URL and make sure you can view the file by pasting this URL directly into a browser.

Other Articles in Problems with Account

• Why are some reporting pages slow in loading?
• Why can't I login? I got an error message
• I forgot my password. How can I get a new password?
• How do I test if my browser supports JavaScript?
• Why do I get an error when submitting a support ticket?

Cannot find an answer for your question? Ask our Customer Care team

Related Articles

• How do I troubleshoot my ISP's nameservers?

  "The DNS servers for your local Internet service provider can block access to our ad servers or they do not..."

  31% relevant in Troubleshooting Problems with Ad Serving
• Ad Types

  "We supports all popular ad types including regular image banners, Flash ads, rich media ads, 3rd party ad tags, text-links...."

  21% relevant in Manage Your Account Banner, Richmedia, and Text Ads
• Why don't ads show? What is the system status?

  "If ads on your website suddenly stop showing, or are loading very slow, please read the following instructions. Test Ad..."

  21% relevant in Troubleshooting Problems with Ad Serving
• How do I track click for Flash/SWF ads?

  "Flash ads (SWF files) need a small preparation to support click tracking through our ad server. We use the industry-standard..."

  20% relevant in Manage Your Account Banner, Richmedia, and Text Ads