http://www.adspeed.com/Knowledges/35/Problems_Account.htmlInstructions to troubleshoot issues with your accounthttp://www.adspeed.com/Knowledges/35/Problems_Account.htmlhttp://www.adspeed.com/img/as/adspeed-chosen.gifhttp://www.adspeed.com/Knowledges/262/Problems_Account/howto_test_browser_supports_JavaScript.htmlhttp://www.adspeed.com/Knowledges/262/Problems_Account/howto_test_browser_supports_JavaScript.htmlWe use JavaScript to deliver advanced functionalities through our graphical user interface. Our system is compatible with major browsers including Firefox, Internet Explorer, Safari, Opera. To test if your browser supports JavaScript, please click on the button below to test. Test JavaScript Support If the browser reloads and you see this same page again, the test has failed and you need to enable JavaScript or try with another browser. ...http://www.adspeed.com/Knowledges/111/Problems_Account/forgot_password_howto_get_new_password.htmlhttp://www.adspeed.com/Knowledges/111/Problems_Account/forgot_password_howto_get_new_password.htmlIf you forgot your login information, do not worry! It is easy to get a new one. Please enter your username or email address in the form below and click Submit button. We will send a new password to your registered email address. Request a new PasswordUsername or Email * Send$(function() {$("#fForgot").validate({"onfocusout":false,"onkeyup":false,"onclick":false,"errorContainer":"#fForgotErrBox","errorLabelContainer":"#fForgotErrLst","wrapper":"li","rules":{ UserNameEmail:"required" },"messages":{ UserNameEmail:"\"Username or Email\" requires a valid value." }});}); There was a problem with your submission. ...http://www.adspeed.com/Knowledges/93/Problems_Account/cant_login_got_error_message.htmlhttp://www.adspeed.com/Knowledges/93/Problems_Account/cant_login_got_error_message.htmlPlease follow the instructions in the error message. If you forgot your username and/or password, you can reset your password. Make sure you type in the correct username and password. Your username is case insensitive while the password is case sensitive. ...http://www.adspeed.com/Knowledges/343/Problems_Account/get_error_adding_new_advertisement.htmlhttp://www.adspeed.com/Knowledges/343/Problems_Account/get_error_adding_new_advertisement.htmlConnection Timed Out This error happens when our system cannot reach the media file on your web server. When you add a new ad, our system downloads the media/image file to determine the ad dimension, assign a correct format and/or convert click tracking for Flash SWF files. If our system cannot access this file, it is very likely that your visitors cannot access it as well. Solution: Please contact your web hosting provider and ask them to allow access (unblock firewall rules) from www.adspeed.com. ...http://www.adspeed.com/Knowledges/1010/Problems_Account/get_error_submitting_support_ticket.htmlhttp://www.adspeed.com/Knowledges/1010/Problems_Account/get_error_submitting_support_ticket.htmlOur online help desk automatically checks, verifies and blocks any attempts to broadcast spam/unsolicited messages. If you cannot submit a support ticket, your IP address might be blacked-listed by DSBL, SORBS and/or other IP block lists. Or your message contains words that trigger the spam filter. Solution If you believe this error is a mistake, please either: (1) submit a ticket after signing into your own account, (2) chat with a customer service agent or (3) call us and leave a message with your IP & email address.