Help Center Account Administration Billing

How much is the administrative/transaction fee for refunds?

An administrative and transaction fee of $5 USD or 5% of the refund amount, whichever is higher, is charged for each refund. The net amount you receive will be the gross refund amount less this fee. This fee is necessary because we have been charged this transaction fee by our merchant bank for processing payment from your credit card and refunding your payment. It also covers our staff's time to process each refund manually.

Other Articles in Billing

• How do I change/update my billing information?
• What service am I paying for?
• How do I cancel my subscription?
• Why can't I update my credit card details?
• Where can I find the CVV code for my credit card?
• How do I get receipts of my payments?
• How do I close my account?
• How can I earn cash back from the affiliate program?
• What are the available payment methods?

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