Have questions? Contact Us

For sale inquiries, please call
Toll Free 866.4AD.SPEED
International +1.408.454.6363

live chat with us

Testimonials

  • I have been a long time customer of yours and appreciate your fantastic service.

    Sam

  • Thank you for following up. You have superb customer service.

    Jesse Mack
    Ironsolutions

Help Center > Account Administration > Billing

How much is the administrative/transaction fee for refunds?

An administrative and transaction fee of $5 USD or 5% of the refund amount, whichever is higher, is charged for each refund. The net amount you receive will be the gross refund amount less this fee. This fee is necessary because we have been charged this transaction fee by our merchant bank for processing payment from your credit card and refunding your payment. It also covers our staff's time to process each refund manually.
PrintWas this information helpful? Yes / No

Other Articles in Billing

Learn how to update your credit card, view invoices, and cancel a subscription
Search Help Center

Cannot find an answer for your question? Ask our Customer Care team

Related Articles