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Help Center > Manage Your Account > Technical

How do I remove spyware and adware from my computer?

If your computer is infected with spyware or adware and you see ads served by AdSpeed on your computer, we are not the company who installed these applications on your computer. We have been reported that some malicious spywares even replace the regular ads on websites and put in their own ads.

Our policy against adware and spyware

AdSpeed is an advertising service provider for online websites. If one of our clients uses AdSpeed to deliver ads in a spyware/adware application, it clearly violates our Terms of Service. We are strongly against all spyware and adware practices. We do our best to prevent these firms from using our services and we take every action to protect your privacy.

Identification

If you send us the URL where you see any spyware ads served by AdSpeed, screenshots or some evidence that help us identify the violator, we'll take action immediately. We suggest the following sites to check and remove spyware:
  1. TrendMicro Online Virus/Spyware Scanner
  2. Symantec Security Check
  3. Spybot Search & Destroy
  4. Ad-Aware Personal
  5. Spyware Doctor

Prevent spyware/aware from infecting your computer

  • For Windows users, install the latest patches from Microsoft's Windows Update
  • Update your anti-virus software regularly
  • Install a personal firewall (we recommend ZoneAlarm for Windows)
  • When seeing a yes/no or permission dialog box, read them carefully before proceeding
  • Do not download software, email attachments you don't know
  • Routinely check and scan your computer for spyware, adware and virus

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