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Help Center 
Troubleshooting Problems with Ad Serving
Why isn't one of my ads showing?
One common issue is that if the ad has a different dimension (width x height) than the dimensions specified in the serving code, it will not be included in the rotation. Therefore, it will not be served to your visitors.Example
Zone X has ad A,B,C. Ad A & B are 468x60 while ad C is 480x60. The serving code you have is for 468x60 so the rotation only includes ad A & B. On the other hand, if your serving code specifies 480x60 then only ad C is served.Resize Ad Dimension
The first solution is to resize the banner so it matches the other ads in the zone.Serve multiple ad dimensions
Another alternative is to serve multiple ad dimensions with just one serving code. When getting the serving code for the zone, remember to select all the ad dimensions that you want to show.Other Articles in Problems with Ad Serving
Instructions to troubleshoot and correct issues with ad serving
- Restrictions Failed
- No Ad Found In Rotation
- Invalid Ad Type
- Why do I see "Object Expected" error in Internet Explorer?
- Why don't ads show? What is the system status?
- Why doesn't the status bar change?
- What does "Click to activate and use this control" message mean?
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Cannot find an answer for your question? Ask our Customer Care team
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