Have questions? Contact Us

For sale inquiries, please call
Toll Free 866.4AD.SPEED
International +1.408.454.6363

live chat with us

Testimonials

  • Having the demo out there was a brilliant idea, as I already feel comfortable with the user interface, so I can jump right in when I sign up!

    1001noisycameras

  • It is a daunting challenge trying to find a good banner management company and I feel strongly that after all my research I hit the jack pot with you. I am happy and proud to recommend you to other publishers.

    Courtney Caldwell
    RoadAndTravel

Help Center > Troubleshooting > Problems with Ad Serving

Why isn't one of my ads showing?

One common issue is that if the ad has a different dimension (width x height) than the dimensions specified in the serving code, it will not be included in the rotation. Therefore, it will not be served to your visitors.

Example

Zone X has ad A,B,C. Ad A & B are 468x60 while ad C is 480x60. The serving code you have is for 468x60 so the rotation only includes ad A & B. On the other hand, if your serving code specifies 480x60 then only ad C is served.

Resize Ad Dimension

The first solution is to resize the banner so it matches the other ads in the zone.

Serve multiple ad dimensions

Another alternative is to serve multiple ad dimensions with just one serving code. When getting the serving code for the zone, remember to select all the ad dimensions that you want to show.
PrintWas this information helpful? Yes / No

Other Articles in Problems with Ad Serving

Instructions to troubleshoot and correct issues with ad serving
Search Help Center

Cannot find an answer for your question? Ask our Customer Care team

Related Articles