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Troubleshooting Problems with Ad Serving
No Ad Found In Rotation
If you see this error message, it means that there is no available ad in the rotation pool to display. If you are a visitor from the website and see this message, please contact the webmaster. If you are the ad operator/manager, please see the following scenarios and solutions:1. Mismatch Ad Dimension
The serving code specifies 120x240 and the zone does not have any 120x240 ad. It could have some different ad dimensions (eg: 120x120 or any other dimensions). As a solution, you could either resize the media file, modify the ad setting, or update the serving code on your website so it includes the right dimension(s). Our system can serve multiple sizes with one single serving code.2. Serving an Empty Zone
The zone does not have any active ads. The reason could be that all ads in this zone have zero weight, were deactivated or were deleted). To correct the issue, you should check the zone to have at least one active ad of the right dimension or setup a default/secondary zone, which will be used when an available ad cannot be found from the primary/first zone.Other Articles in Problems with Ad Serving
Instructions to troubleshoot and correct issues with ad serving
- Restrictions Failed
- Invalid Ad Type
- Why do I see "Object Expected" error in Internet Explorer?
- Why isn't one of my ads showing?
- Why don't ads show? What is the system status?
- Why doesn't the status bar change?
- What does "Click to activate and use this control" message mean?
- How do I troubleshoot my ISP's nameservers?
Cannot find an answer for your question? Ask our Customer Care team
Related Articles
- Why isn't one of my ads showing?
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- Serving Multiple Ad Dimensions with a Single Ad Tag
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- What are different types of serving code?
"There are 2 types of serving code: for each Zone and for each ad. For a specific Zone This serving..."
- Default and Secondary Zone
"A zone can have another zone as default or secondary. In case no ad could be chosen for the primary..."