Help Center Troubleshooting Problems with Account

Why do I get an error when submitting a support ticket?

Our online help desk automatically checks, logs and blocks any attempts to broadcast spam/unsolicited messages. If you cannot submit a support ticket, your message might contain words that trigger the spam filter or your IP address might be blacked-listed by DSBL, SORBS and/or other public IP block lists.


If you believe this error is a mistake, please either: submit a ticket after signing into your account or send an email to

Other Articles in Problems with Account

Instructions to troubleshoot issues with your account

Cannot find an answer for your question? Ask our Customer Care team