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Help Center Troubleshooting

Instructions to troubleshoot your issues with ad serving and your account

Problems with Account i

  • How do I test if my browser supports JavaScript?
  • I forgot my AdSpeed password. How can I get a new password?
  • Why can't I login? I got an error message
  • Why do I get an error when adding a new advertisement?
  • Why do I get an error when submitting a support ticket?

Problems with Ad Serving i

  • How do I see ad or page errors with the browser's Console tool?
  • How do I troubleshoot "Invalid Ad Type" error?
  • How do I troubleshoot "No Ad Found In Rotation" error?
  • How do I troubleshoot "Permission denied" error for a Flash ad?
  • How do I troubleshoot "Restrictions Failed" error?
  • How do I troubleshoot clickTAG issues for a Flash ad?
  • How do I troubleshoot my ISP's nameservers?
  • What are VAST error codes?
  • What is "Click to activate and use this control" message on a Flash ad?
  • What is "Object Expected" error in Internet Explorer?
  • Where can I see a report of ad serving errors?
  • Why does ad server deliver above the maximum impression limit?
  • Why doesn't the status bar change?
  • Why don't ads show? What is the system status?
  • Why isn't one of my ads showing?

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Featured

  • What is ad serving?
    Ad serving describes the process of delivering ads to viewers through an ad server, which is a platform that helps you perform tasks related to your online advertising program.
  • Why should I choose AdSpeed adserver?
    Here are the top five reasons why you should choose AdSpeed over other ad servers.

Blog

January 30, 2023

How to monetize your Roku channel

The Roku platform is a popular streaming video service that provides over-the-top content across various Internet-connected devices. There are Roku-enabled TVs, Roku sticks for regular TVs, and Roku app on smart phones.

January 12, 2023

Impact of ad skipping on advertisers and publishers

Ad skipping refers to the practice of users skipping or avoiding ads when watching online video content. The video player will display a button “Skip Ad” when an ad becomes skippable, often after 5 seconds.

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