Help Center Troubleshooting
Instructions to troubleshoot your issues with ad serving and your account
Problems with Account
- I forgot my AdSpeed password. How can I get a new password?
- Why can't I login? I got an error message
- Why do I get an error when adding a new advertisement?
- Why do I get an error when submitting a support ticket?
Problems with Ad Serving
- How do I see ad or page errors with the browser's Console tool?
- How do I troubleshoot "Invalid Ad Type" error?
- How do I troubleshoot "No Ad Found In Rotation" error?
- How do I troubleshoot "Permission denied" error for a Flash ad?
- How do I troubleshoot "Restrictions Failed" error?
- How do I troubleshoot clickTAG issues for a Flash ad?
- How do I troubleshoot my ISP's nameservers?
- What are VAST error codes?
- What is "Click to activate and use this control" message on a Flash ad?
- What is "Object Expected" error in Internet Explorer?
- Where can I see a report of ad serving errors?
- Why does ad server deliver above the maximum impression limit?
- Why doesn't the status bar change?
- Why don't ads show? What is the system status?
- Why isn't one of my ads showing?
Cannot find an answer for your question? Ask our Customer Care team