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Help Center Troubleshooting

Instructions to troubleshoot your issues with ad serving and your account

Problems with Account i

  • How do I test if my browser supports JavaScript?
  • I forgot my AdSpeed password. How can I get a new password?
  • Why can't I login? I got an error message
  • Why do I get an error when adding a new advertisement?
  • Why do I get an error when submitting a support ticket?

Problems with Ad Serving i

  • How do I see ad or page errors with the browser's Console tool?
  • How do I troubleshoot "Invalid Ad Type" error?
  • How do I troubleshoot "No Ad Found In Rotation" error?
  • How do I troubleshoot "Permission denied" error for a Flash ad?
  • How do I troubleshoot "Restrictions Failed" error?
  • How do I troubleshoot clickTAG issues for a Flash ad?
  • How do I troubleshoot my ISP's nameservers?
  • What are VAST error codes?
  • What is "Click to activate and use this control" message on a Flash ad?
  • What is "Object Expected" error in Internet Explorer?
  • Where can I see a report of ad serving errors?
  • Why does ad server deliver above the maximum impression limit?
  • Why doesn't the status bar change?
  • Why don't ads show? What is the system status?
  • Why isn't one of my ads showing?

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Featured

  • What is ad serving?
    Ad serving describes the process of delivering ads to viewers through an ad server, which is a platform that helps you perform tasks related to your online advertising program.
  • Why should I choose AdSpeed adserver?
    Here are the top five reasons why you should choose AdSpeed over other ad servers.

Blog

June 08, 2023

How many ad placements should you have in your email newsletter?

Email newsletters are a powerful marketing tool that can be used to reach and engage with your audience. However, when it comes to ad serving in email newsletters, it's important to strike the right balance between providing value to your subscribers and promoting your advertiser's products or services.

June 05, 2023

Impact of ad blocking on advertisers and publishers

Ad blockers are software programs that prevent advertisements from being displayed on websites. They have become increasingly popular in recent years because more and more people have become frustrated with the overwhelming amount of ads they encounter online.

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