Help Center Troubleshooting Problems with Ad Serving
How do I troubleshoot "Permission denied" error for a Flash ad?The file crossdomain.xml is a special file that controls the cross-domain policy and permissions for Flash. Potential issues include permission errors and issues with cookie data. Example: In a setup with a missing crossdomain.xml, a frequency cap's cookie cannot be set by the a video VAST player. This allows the pre-roll video ad to be shown to the same viewer multiple times.
Permission IssueIf you are serving a Flash/SWF ad and get this error in the browser:
<cross-domain-policy> <site-control permitted-cross-domain-policies="all"/> <allow-access-from domain="*" /> <allow-http-request-headers-from domain="*" headers="*"/> </cross-domain-policy>If you prefer a more restrictive version that still allows AdSpeed ad servers specifically and not any wildcard domain:
<cross-domain-policy> <site-control permitted-cross-domain-policies="all"/> <allow-access-from domain="g.adspeed.net" /> <allow-http-request-headers-from domain="g.adspeed.net" headers="*"/> </cross-domain-policy>
Other Articles in Problems with Ad Serving
Instructions to troubleshoot and correct issues with ad serving
- How do I see ad or page errors with the browser's Console tool?
- How do I troubleshoot "Invalid Ad Type" error?
- How do I troubleshoot "No Ad Found In Rotation" error?
- How do I troubleshoot "Restrictions Failed" error?
- How do I troubleshoot clickTAG issues for a Flash ad?
- How do I troubleshoot my ISP's nameservers?
- What are VAST error codes?
- What is "Click to activate and use this control" message on a Flash ad?
- What is "Object Expected" error in Internet Explorer?
- Where can I see a report of ad serving errors?
- Why does ad server deliver above the maximum impression limit?
- Why doesn't the status bar change?
- Why don't ads show? What is the system status?
- Why isn't one of my ads showing?
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